1. SHIPPING & DELIVERY POLICY
Sew-Ellen offers a flat rate of €5 throughout Ireland and the UK . There is however an additional cost of €5 applied to orders for bulky items such as large cutting mats.
For any international customers outside of Ireland and the uk there will be a starting flat rate of €25 however this depends on your address ,there will be a surcharge depending on your international location as each destination has a different higher price. If your parcel should cost less than €25 for your destination we will refund the difference to your card or PayPal .However if your address falls into a higher cost destination we will contact you by email after you’ve made your purchase for further payment for postage . Please keep this in mind with the list of address’s below . Thank you.
Address’s that are in the €25 international postage category are
Belgium, france, germany, luxemburg, netherlands, austria, denmark, switzerland, czech republic, Hungary, italy, poland, sweden, slovenia, slovakia .
Adress’s that will have a Higher surcharge added to the international postage cost after checkout are:
Finland, spain, norway, portugal, bulgaria, estonia, lituania, latvia, romania, cyprus, france-corsica, greece, italy zone 2, malta, Portugal – azores madeira , spain-balearen, spain – Canary Islands, turkey.
CLICK AND COLLECT:
We also offer our local customers a free click and collect service . Simply place your order online and choose the click & collect option at checkout . Click and collect can take a few days from you place your order . Collection from the store will only be available from Monday through Friday . A confirmation email will be sent out to let you know when your order is ready for collection and we will arrange a day and time for you to collect your order . If you don’t hear form us please don’t hesitate to call 00353860881333 for more information regarding your order.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 3/4 working days upon confirmation of payment. This means it can take up to 3/4 days to process it in the shop and then get shipped out . Orders will be sent out via an post or a courier .
As we cannot control the postal services and how long it takes them to deliver your parcel , we would like to give you some estimated guidelines on what to expect with the postal services. It can take delivery of your parcel anything up to the times stated below from it leaves the shop . These are only estimated times from it leaves the shop . So please keep in mind if you need fabrics etc for a project to order in good time to make sure you have enough time from shop processing times to then delivery times . This is excluding busy season like Christmas . Christmas season will always take longer .
IRELAND: 7+ working days
UK: Up to 10+ working days
OTHER: 14+ working days.
4. MODE OF PAYMENTS
Sew-Ellen accept payments from all major credit and debit cards and PayPal. Card payments are handled by third parties like stripe and PayPal. We don’t have any access to your card details and they are not stored on this site. All personal formation collected for this site is so that we may process a purchase and to complete a transaction. We would like to make sure that the data we hold about you is accurate and up to date. Please let us know if at any time your personal information changes.