1. SHIPPING & DELIVERY POLICY
Sew-Ellen offers a flat rate of €5 throughout Ireland and the UK . There is however an additional cost of €5 applied to orders for bulky items such as , large cutting mats, wadding, fleece, sewing boxes/bags and long rulers this extra cost of €5 will only be applied if you put any of these bulky items mentioned above in your basket.
For any international customers outside of Ireland and the uk there will be a starting flat rate of €20 however this depends on your address ,there will be a surcharge depending on your international location as each destination has a different higher price. If your parcel should cost less than €20 for your destination we will refund the difference to your card or PayPal .However if your address falls into a higher cost destination we will contact you by email after you’ve made your purchase for further payment for postage . Please keep this in mind with the list of address’s below . Thank you.
Address’s that are in the €20 international postage category are
Belgium, france, germany, luxemburg, netherlands, austria, denmark, switzerland, czech republic, Hungary, italy, poland, sweden, slovenia, slovakia .
Adress’s that will have a Higher surcharge added to the international postage cost after checkout are:
Finland, spain, norway, portugal, bulgaria, estonia, lituania, latvia, romania, cyprus, france-corsica, greece, italy zone 2, malta, Portugal – azores madeira , spain-balearen, spain – Canary Islands, turkey.
CLICK AND COLLECT:
We also offer our local customers a free click and collect service . Simply place your order online and choose the click & collect option at checkout . Orders must be completed for before 2pm for store collection the following day. Collection from store will only be available from 10.30am to 5pm each day, Tuesday through Friday . A confirmation email will be sent out to let you know when your order is ready for collection . If you don’t hear form us please don’t hesitate to call 00353860881333 for more information regarding your order.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2/3 working days upon confirmation of payment. Orders will be sent out via an post or a courier .
As we cannot control the postal services , we would like to give you some estimated guidelines on what to expect with the postal services
IRELAND: 2-3 working days
UK: Up to 5 working days
OTHER: up to 10 working days.
4. MODE OF PAYMENTS
Sew-Ellen accept payments from all major credit and debit cards and PayPal. Card payments are handled by third parties like stripe and PayPal. We don’t have any access to your card details and they are not stored on this site. All personal formation collected for this site is so that we may process a purchase and to complete a transaction. We would like to make sure that the data we hold about you is accurate and up to date. Please let us know if at any time your personal information changes.