Products, Content, and Specifications

We at Sew Ellen do our absolute best to accurately describe and photograph all of our products, though it is impossible to get it correct 100% of the time. Different screens and devices show different picture qualities so we cannot guarantee the accuracy of colour.

Product stock volumes presented on the site are updated every 48 hours, therefore you will normally receive what you ordered. However, every once in a while you might order something that has just sold in our physical shop location. We will always let you know if this happens, however, we also recommend an alternative if that’s what you’d prefer.

We absolutely want you to be satisfied and we strive to give the best customer service we can, but unfortunately, we cannot accept returns of cut fabrics, wadding, & ribbons unless they are faulty. Furthermore, the items from our clearance section are there for a purpose, they might be a little bit store sullied, or perhaps they are just a fabric we adored that wasn’t so popular with customers, or maybe we are discontinuing a brand or range of products so items from this section cannot be returned either.

We will refund pretty much anything else though. If you’re unhappy with a ruler, a yarn, a thread or anything else as long as they are unopened and still in their original packaging send it back. If an item is faulty (excluding clearance) please send it back. We will refund any shipping costs when you return a faulty or damaged item though if it’s something you have simply changed your mind about then you will have to meet the return postage price yourself. That’s it really.

Shipping Limitations

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are sent via a shipping company. As a result, risk of loss for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Limitations of Liability

In the event of any problem with this website or any content, you agree that your sole remedy is to cease using this website. in the event of any problem with the products or services that you have purchased on or through this web site, you agree that your remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this web site. This site may include inaccuracies, mistakes or typographical errors. https://sew-ellen.com does not warrant that the content will be uninterrupted or error-free.

Copyright and Trademark

Unless otherwise indicated, the material on this website, including but not limited to texts, images, illustrations, is subject to the copyright and trademark rights of Sew Ellen Ltd. Consequently, the material on this website may not be copied, reproduced, modified, posted, transmitted, distributed, in whole or in part in any form whatsoever, without the prior written consent of Sew Ellen. All rights reserved.

These Terms and Conditions May Change

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of sew-ellen.com following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.